Shipping Policy

At Aosbos, we strive to ensure a seamless and efficient shipping experience for all our customers. Please review our shipping policy for detailed information regarding processing times, shipping methods, and more.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after your payment is confirmed.
  • During high-demand periods or holidays, processing times may be extended. We will notify you if there are significant delays.

2. Shipping Options

We offer the following shipping methods based on your location:

  • Standard Shipping (Domestic): Estimated delivery within 5-7 business days.
  • Express Shipping (Domestic): Estimated delivery within 2-4 business days.
  • International Shipping: Estimated delivery within 7-20 business days, depending on the destination.

Note: Delivery timelines may vary due to customs clearance and local courier services.

3. Shipping Rates

  • Free Shipping: Available for orders over $50 (applies to domestic orders only).
  • Shipping rates for orders below $50 or international destinations will be calculated at checkout based on your location and shipping method selected.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or the courier’s tracking system.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions.
  • Customs processing (for international orders).
  • Carrier-related delays.

If your package has not arrived within the estimated delivery window, please contact our customer service team for assistance.

6. Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs duties or taxes imposed by the destination country. These fees are not included in the shipping costs charged by Aosbos.

7. Address Changes

  • Please ensure your shipping address is accurate at checkout.
  • If you need to make changes to your address after placing an order, contact us within 24 hours. Address changes after the order is shipped may not be possible.

8. Lost or Damaged Packages

  • Aosbos is not responsible for packages lost or damaged during transit.
  • If your package arrives damaged or does not arrive at all, please contact the shipping carrier directly and provide your tracking information. Our customer service team will assist you in resolving the issue.

9. Shipping Restrictions

  • We currently do not ship to PO Boxes or APO/FPO addresses.
  • Certain remote locations may experience longer delivery times.

10. Contact Us

If you have any questions about shipping or need further assistance, feel free to reach out to us:

📧 Email: support@aosbos.com
📞 Phone: +44 7419 360613

Thank you for shopping with Aosbos! We are committed to providing you with an exceptional shopping and delivery experience.